We're real people who actually read every message — and we're here to help.
Whether you have a question about your order, need guidance on which mode is right for your skin, or just want to share your results with us, we'd love to hear from you.
📧 Email us: support@shopnovaderm.store
We typically respond within 24 hours, Monday through Friday. For order-related questions, have your order number handy and we'll get you sorted as quickly as possible.
Not sure where to start? Here are the most common things we help with:
- Order status and shipping updates
- How to use your NovaDerm device for best results
- Returns and refunds under our 90-day guarantee
- Skincare routine and mode recommendations
We built NovaDerm to work — and if something isn't right, we'll make it right. That's our promise.